Help & Frequently Asked Questions
When will my order ship?
We know you want your new SloveBox products ASAP, so we typically ship orders within 24 to 48 hours after the order is placed. Our warehouse processes orders 7 days a week, but they can only go out Monday through Friday for shipment.
Standard shipping time for USPS is 2-3 business days. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.
Where is my order?
Check your inbox for a shipping confirmation email, which includes a tracking number to track your SloveBox package. Just pop in your tracking number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your slovebox.com account.
If none of those options work, please contact us using the “Submit a Request” link below. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that information, we’ll get back to you ASAP with more details on your package status.
My package is missing! What should I do?
Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometime, mail carriers leave packages at nearby doors by mistake (oops!).
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help. Just contact us at the “Submit a Request” link below, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status.
FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!
How long does shipping take?
All SloveBox packages are shipped from California, and delivery times will vary based on your proximity to the city. Typical shipping windows are 2-3 business days. *
* P.S. This doesn’t include the normal 24-48 hours of warehouse processing time.
Heads up: Your package status may not update for 2 or 3 days at a time via the tracking link we sent you. So don’t worry—it’s totally normal for your package tracking to stay the same for a few days. Also, packages only go out for shipping Monday through Friday.
How much does shipping cost?
Standard shipping on all orders shipping within the U.S. is $5.95, but we do offer free shipping on all U.S. orders over $50 (yay!).
Just a reminder, standard shipping for U.S. orders is 2-3 business days. This does not include the 24-48 hours it takes for our warehouse to process and pack your order.
What is the SloveBox Monthly Club?
To put it simply, it’s the most amazing earring subscription box on the planet, where we’ll deliver 3 exclusive earrings (up to $100 value) right to your door for just $34.99/month. Oh, and shipping is completely FREE on all U.S. orders!
How SloveBox Monthly Club works?
Here’s how it works:
• Your first SloveBox Monthly Club order will ship 24-48 hours after you subscribe, and you’ll be charged at that time. After your first order is shipped, you’ll be charged on the 7th of each month.
FYI: If you purchase the yearly subscription, you’ll be charged a one-time fee of $377.88, and your orders will process and ship in the same timeframe as regular monthly orders.
• Around the 15th of each month, you’ll receive a new set of exclusive earrings handpicked by our in-house team of stylists and favorite Instagram influencers.
• Heads up: If you join the club within the last two days of the month, we’ll automatically skip the next month so you don’t get charged twice. For example, if you subscribe on July 31st, your next order won’t go through on August 7th; instead, it will be processed and shipped on September 7th.
• If you aren’t 100% happy with your SloveBox Monthly Club subscription, you can cancel or contact us at any time! Just email us at email@example.com. Love your monthly pack? We want to hear that too :)
Can I cancel my SloveBox Monthly Club subscription?
Of course you can! (Though we’re pretty sure you’ll never want to…) To cancel before the next month processes, make sure to email us before the 7th of the month, when all Monthly Club orders are processed.
Want to pause your subscription instead of cancel? You can do that as often as you’d like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your slovebox.com account. And if your order’s already on the way and you still want to cancel, reach out to us and we’ll try our hardest to come up with a solution.
Canceling your Monthly Club subscription is 100% free, just email us anytime at firstname.lastname@example.org to cancel.
How do I manage my SloveBox Monthly Club subscription?
Want to make some changes to your SloveBox Monthly Club subscription? Just log into your slovebox.com account with the email address used for your subscription, then click “My Orders" and "Manage Subscription" in your account settings.
This allows you to:
• View or update the payment card you have on file.
If we’re unable to process your card on the 7th of the month, we’ll send you an email each day for one week until the card info is updated. If you don’t update your payment details within 7 days, your subscription will be cancelled. Once you’ve updated your info, your SloveBox Monthly Club order will be processed within 24 hours, and you’ll receive an email with details about your order status.
• Update your address.
You can make changes to your shipping and/or billing address at any time, but make sure to update them before the 7th of the month if your shipping address has changed. We process SloveBox Monthly Club orders on the 7th of each month, and we want to make sure yours is going to the right place!
• Update your shipping method.
Don’t forget: SloveBox Monthly Club shipping to the U.S. is always free!
• View your upcoming orders.
You can also choose to skip a month in this section of your account.
• View your transactions.
This will show you what SloveBox Monthly Club packs you’ve received in the past.
• Change your product (QTY).
You can add another subscription, which will increase your monthly amount by $34.99. However, we strongly suggest creating another subscription account instead to be 100% sure that you’ll receive two packs.
• Manage your discounts.
Did you refer a friend to the SloveBox Monthly Club? (THANKS!) If they join using your referral link, you’ll be sent a discount for a free month! You can visit this section to apply your discount to a future SloveBox Monthly Club order.
How do I use a coupon code?
Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” or "Discount Code" box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.
If your code isn’t working, double check that there aren’t any specifications that must be met. Reminder that all orders must have a subtotal minimum of $10 after the coupon has been applied. Still having issues? Click “Submit a Request” below or email us at email@example.com.
Can I use multiple coupon codes on my order?
Unfortunately, only one coupon code may be used per order at this time.
If I forgot to add a coupon code to my order, what can I do?
No big deal! Just submit a request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply.
Heads up: If it’s been more than 48 hours since you placed the order, we won’t be able to add a coupon code to your purchase.
What should I do if my earring or accessory has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage.
If you observed any visual damage or breakage, no worries! Just email us at firstname.lastname@example.org within 14 days of receiving your order and send us your name, shipping address, order number (if available) and a picture of your damaged item. Our customer service team will contact you asap.
• We can only provide assistance if you provide a photo of the damaged item.
• If a earring has been altered in any way (i.e. if you cut, shortened, or re-shanking the item), we can’t provide any assistance.
• We’re unable to assist lost or stolen items.
What should I do if I received the wrong item(s)?
Sorry about that! If we sent you an incorrect item in your order, click the “Submit a Request” link below and provide us with your name, order number and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!
How do I return my purchase?
All purchases made on our site are final sale. No returns or exchanges. Please measure and order carefully to be sure you get products that work for you.
At SloveBox, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can email us at email@example.com. Our customer service team will contact you asap.
What do the different order statuses mean?
When you login to your account at slovebox.com, you’ll see all of your current and past orders listed. When you click on the “Track Order” section, you’ll see one of these 3 options:
Your order has been placed and will be sent to our warehouse shortly. You can typically cancel the order or change the shipping address within 2 hours of placing your order; however, we’re unable to edit items or quantities at any time.
Your order has shipped and left our warehouse (yay!). You’ll receive a shipment tracking email at the address we have on file, and you’ll also be able to see if your order has any delays. At this time, we can no longer edit any order information.
Based on the tracking info given to us by USPS, your order has been delivered to its final destination!
*The "Track Order" option will also inform you if there are any delays on your package as well!